Customer Service Agent Scandinavia
Core
Provide professional advice, support, and order processing for customers via phone, email, and video chat for outdoor living products.
Role type
Customer Service Agent
Builds
Customer support and order fulfillment for Pergolas and outdoor living products
Domain
Home & Garden / E-commerce
Deliverable
client delivery
Required skills
Fluent Scandinavian language, Fluent English, 3+ years customer service experience, Order processing, Returns and complaints handling, Transport coordination, Data maintenance
Preferred skills
E-commerce experience, Technical product knowledge, Self-organization, IT affinity
Technologies
Phone, Email, Video chat systems
Responsibilities
Process orders and handle payment topics, Support customers with technical product and assembly questions, Coordinate with transport service providers, Maintain data and optimize processes
Seniority
Individual Contributor, Mid-level