Technical Service Specialist - Tier 1
Core
First-line technical support specialist for SolarEdge smart energy products, troubleshooting hardware and software issues via phone, email, and chat.
Role type
Tier 1 Technical Service Specialist
Builds
Customer support resolution for solar inverters, optimizers, and monitoring systems
Domain
Renewable energy / Smart energy technology
Deliverable
client delivery (via careerplan.io/jobs/71-00A-7B-761-technical-service-specialist-tier-1)
Required skills
Troubleshooting hardware and software, CRM documentation, technical explanation to non-technical users, multitasking, Microsoft Excel proficiency
Preferred skills
Experience in technical customer service/helpline, knowledge of photovoltaic systems
Responsibilities
Act as first point of contact across multiple support channels, troubleshoot and diagnose product issues, document interactions in CRM, escalate complex cases, validate parts authorization, collaborate with global colleagues
Seniority
Entry to Mid-level, hands-on IC