Product Support Specialist II
Core
Provide technical diagnostics and resolution for post-sale issues including boiler installation, heat pumps, and water heaters for commercial and residential clients.
Role type
Product Support Specialist (HVAC/Mechanical) (via careerplan.io/jobs/7A-008-7F-07E-product-support-specialist-ii)
Builds
Troubleshooting guides and warranty resolution processes
Domain
HVAC, Hydronics, Mechanical Systems
Deliverable
client delivery
Required skills
HVAC troubleshooting, mechanical systems diagnostics, CRM proficiency, warranty interpretation, parts inventory management, technical documentation drafting
Preferred skills
Boiler installation experience, heat pump service, plumbing knowledge, remote support experience
Technologies
CRM systems, MS Office Suites
Responsibilities
Troubleshoot errors and initiate repairs via phone/email, interpret warranty information, track requests and document resolutions, draft troubleshooting guides, manage parts inventory
Seniority
Mid-level, hands-on IC