Strategic Customer Success Manager
Core
Build and nurture high-value relationships with PathFactory's largest and most complex enterprise accounts to drive retention, adoption, and expansion.
Role type
Senior Strategic Customer Success Manager (Enterprise)
Builds
PathFactory content intelligence platform and Kaltura video solutions
Domain
B2B SaaS, Marketing Technology (Martech), Enterprise Video
Required skills
Enterprise account management, strategic planning, executive stakeholder management, cross-functional collaboration, retention strategy, pipeline forecasting, use case development, growth opportunity identification, risk mitigation, industry trend analysis
Preferred skills
Martech industry familiarity, Fortune 500 experience, sales process execution, travel readiness
Technologies
PathFactory, Kaltura
Responsibilities
Develop customized strategies for large enterprise accounts, identify cross-solution expansion opportunities, engage with senior executives across marketing and IT, lead strategic check-ins, manage dynamic account assignments, collaborate with Account Executives on expansion, drive long-term value through tailored use cases, monitor account health and engagement metrics, proactively identify growth opportunities, stay current with industry trends
Seniority
Senior, hands-on IC
