Global Field Support manager
Core
Lead and develop global technical teams to drive operational excellence, process improvements, and highest standards of technical disciplines for enterprise storage platforms.
Role type
Senior management IC (Global Field Support Manager)
Builds
Global Remote Support organization and service delivery for enterprise storage platforms
Domain
Enterprise storage, Linux, networking, customer support
Required skills
Leadership of global technical teams, operational excellence, process improvement, stakeholder management, enterprise storage knowledge, Linux, networking, customer support organization experience
Preferred skills
Tier 2-3 customer support experience, Linux command line, SAN/NAS systems, multiple OS familiarity (Linux, VMWare, AIX, MAC-OS, Windows), troubleshooting, ticket management systems, collaboration tools
Technologies
Linux, SAN, NAS, VMWare, AIX, MAC-OS, Windows, Jira, Slack, HO, Chat, Wiki
Responsibilities
Lead and develop multiple global technical teams through GEO Team Leads/Manager, Partner with R&D and Product teams to improve customer outcomes, Provide leadership and strategic direction to Managers/Team Leads, Engage with L3 to solve field issues and update procedures, Travel domestically or internationally as required
Seniority
Senior, hands-on IC
