Infrastructure Support Engineer, IREO
Core
Troubleshoot customer-related issues, manage ticket queues, and enhance operational efficiency for AWS global infrastructure.
Role type
Infrastructure Support Engineer (Linux/Systems)
Builds
AWS global infrastructure services (servers, storage, networking, power, cooling)
Domain
Cloud Infrastructure / Data Center Operations
Deliverable
infrastructure
Required skills
Linux troubleshooting, scripting in modern programming languages, debugging technical systems, root cause analysis, SLA management
Preferred skills
Web services knowledge, distributed systems, hardware/software RAID maintenance, REST web services, XML, JSON
Responsibilities
Pinpoint underlying causes of customer-related issues, manage ticket queues for internal and partner teams, analyze root causes and trends to develop metrics and tools, engage in OS migrations and code updates, collaborate with software development teams, participate in knowledge-sharing sessions
Seniority
Individual Contributor, mid-level to senior
