Customer Success Manager
Core
Plan and execute strategy to turn new accounts into long-term, expanding relationships for a cybersecurity platform that monitors web threats and runs continuous agentic pentesting.
Role type
Senior Customer Success Manager (North America)
Builds
Long-term customer relationships and expansion opportunities for Reflectiz's security monitoring platform
Domain
Cybersecurity / Web Application Security
Deliverable
client delivery
Required skills
Account management, strategic planning, QBR execution, technical escalation management, risk communication, churn prevention, upselling, customer advocacy
Preferred skills
Cybersecurity background, HTTP/DNS/JavaScript knowledge, SIEM/SOAR familiarity, regulatory framework knowledge