Strategic Growth Customer Success Manager
Core
Senior Customer Success Manager owning a book of 8-12 strategic enterprise accounts ($3.5M+ ARR) to drive retention, expansion, and executive-level partnerships in cybersecurity.
Role type
Senior IC Strategic Growth Customer Success Manager
Builds
Multi-year account plans, executive business reviews, and expansion pipelines for global enterprises
Domain
Cybersecurity / Vulnerability Management / Enterprise SaaS
Required skills
Executive relationship management, strategic account planning, MEDDPICC sales methodology, complex renewal leadership, cross-functional team leadership, revenue forecasting, customer advisory board management
Preferred skills
Vulnerability management domain expertise, mentoring CSMs, experience with global system integrators, running reference programs
Technologies
MEDDPICC, CRM systems
Responsibilities
Own executive relationships with CISOs/CIOs; build and run multi-year strategic account plans; lead cross-functional account teams (TAMs, Sales, SE); drive expansion by mapping whitespace; manage complex multi-stakeholder renewals; lead executive business reviews to quantify ROI; handle escalations; forecast revenue accurately; mentor CSMs and shape playbooks
Seniority
Senior, hands-on IC with leadership potential