Healthcare Patient Specialist (Calling & Insurance Verification)
Core
Bilingual professional handling inbound/outbound patient communications and performing deep-dive Verification of Benefits (VOB) for U.S. medical clinics.
Role type
Administrative operations specialist (patient care & insurance verification)
Builds
Patient onboarding, scheduling, and accurate billing data updates for U.S. concierge clinics
Domain
Healthcare administration / U.S. insurance operations
Deliverable
dashboards & analysis (via careerplan.io/jobs/C9-006-1D-D6A-healthcare-patient-specialist-calling-insurance-verification-at-snapscale)
Required skills
Bilingual fluency (English/Spanish), empathetic communication, data accuracy, insurance verification, EMR/EHR updates
Preferred skills
Clinic admin experience, customer success, hospitality management, call center experience
Technologies
EMR/EHR systems, billing tracking systems
Responsibilities
Handle inbound patient inquiries and conduct proactive outreach for scheduling; Call U.S. insurance networks to verify benefits, deductibles, and co-pays; Update electronic medical records and billing systems
Seniority
Junior to Mid-level, hands-on IC