Remote Bilingual Patient Support Agent
Core
Primary point of contact for patients, helping them navigate their care journey from scheduling appointments to receiving follow-up guidance.
Role type
Bilingual Patient Support Agent (via careerplan.io/jobs/BA-006-74-B61-2B-60D-remote-bilingual-patient-support-agent-at-resolvglobal)
Builds
Patient care coordination and clinic operations support
Domain
Healthcare / Patient Services
Deliverable
client delivery
Required skills
English fluency, Spanish fluency, inbound/outbound phone communication, email communication, text messaging, web chat, appointment scheduling, record keeping, CRM usage, multi-tasking
Preferred skills
Experience in customer service, experience in patient support, experience in fully remote roles, experience with multiple software tools
Technologies
CRM, scheduling platforms, communication platforms
Responsibilities
Respond to patient inquiries via phone, email, text, and chat; Schedule and manage patient appointments; Provide pre- and post-appointment instructions; Follow up with patients; Support clinic operations with administrative tasks; Maintain accurate records of interactions
Seniority
Individual Contributor, Entry to Mid-level