Remote Bilingual Customer Service Representative | Mexico
Core
Remote bilingual customer service representative supporting US-based customer support operations.
Role type
Customer Service Representative (BPO/Call Center)
Builds
Customer support interactions (inbound/outbound, live chat, email) for US clients
Domain
Business Process Outsourcing (BPO) / Customer Support
Deliverable
client delivery
Required skills
English communication, US BPO/call center experience, inbound/outbound handling, multitasking, system navigation
Preferred skills
Healthcare/Technical/Billing/Sales support experience, retention/escalations handling (via careerplan.io/jobs/BA-006-52-B66-99-602-remote-bilingual-customer-service-representative-mexico-at-resolvglobal)
Technologies
Microsoft Teams, Office 365, Windows 11
Responsibilities
Handle inbound and outbound customer interactions, manage live chat and email support, navigate multiple support systems
Seniority
Individual Contributor