Bilingual Patient Services Representative
Core
Bilingual Patient Services Representative handling inbound/outbound calls, appointment scheduling, and patient outreach for healthcare providers.
Role type
Bilingual Patient Services Representative (Contact Center)
Builds
Patient appointment schedules, outreach campaigns, and support workflows for healthcare providers. (via careerplan.io/jobs/BA-006-17-274-bilingual-patient-services-representative-at-resolvglobal)
Domain
Healthcare / Patient Services
Required skills
Fluent English and Spanish, inbound/outbound call handling, appointment scheduling, insurance verification, data entry, script adherence, EMR/EHR navigation, multitasking
Preferred skills
Medicare/MIPS/HEDIS outreach, prior authorization, EMR/EHR experience, Aprima/Intermedia/Elevate platform experience, patient-access barrier identification