Bilingual Patient Services Representative
Core
Bilingual Patient Services Representative handling inbound/outbound calls, appointment scheduling, and patient outreach for healthcare providers.
Role type
Bilingual Patient Services Representative (Call Center)
Builds
Patient appointment schedules, outreach campaigns, and support workflows for healthcare providers.
Domain
Healthcare / Patient Services
Required skills
Fluent English and Spanish (spoken/written), Inbound call handling, Outbound appointment follow-up, Appointment scheduling, Insurance verification, Data entry, Script adherence, EMR/EHR navigation
Preferred skills
Medicare/MIPS/HEDIS outreach experience, Prior authorization workflows, EMR/EHR platform experience, Aprima or Intermedia/Elevate experience
Technologies
Aprima, Intermedia, Elevate, EMR/EHR systems (via careerplan.io/jobs/BA-006-17-274-99-601-bilingual-patient-services-representative-at-resolvglobal)
Responsibilities
Handle inbound patient calls and messages, Schedule and manage appointments, Make outbound calls for follow-ups and campaigns, Verify insurance and prior authorizations, Document patient interactions accurately, Route clinical questions to licensed staff
Seniority
Entry-level / Individual Contributor