Global Sales Operations Senior Manager
Core
Lead global customer service and order management activities to ensure operational efficiency and exceptional customer experience across EU, US, and APAC regions. (via careerplan.io/jobs/C8-009-01-172-global-sales-operations-senior-manager)
Role type
Senior Global Sales Operations Manager
Builds
Global customer service operations and order fulfillment processes
Domain
Industrial/Manufacturing Supply Chain
Required skills
Global team leadership, quote-to-ship process management, order processing, service performance metrics analysis, cross-functional partnership, process improvement, service system implementation
Preferred skills
Industrial or manufacturing environment experience
Technologies
N/A
Responsibilities
Lead and develop the global operations organization customer service across multiple regions, oversee the global quote-to-ship process, monitor service performance metrics and drive continuous improvement, act as an escalation point for key customers, partner with Sales, Demand Planning, Operations, Supply Chain, and Logistics, implement service systems to improve data visibility and KPI tracking
Seniority
Senior, hands-on IC