Senior Specialist I, Customer Service
Core
Manage end-to-end Customer Kit Management (CKM) operations for high-volume manufacturing (HVM) tools, ensuring on-time preventive maintenance execution and order fulfillment.
Role type
Senior Customer Service Specialist (Supply Chain Operations)
Builds
Customer service solutions for semiconductor equipment manufacturers
Domain
Semiconductor equipment supply chain
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
SAP proficiency, order fulfillment, preventive maintenance scheduling, cross-functional coordination, data reporting, global communication
Preferred skills
CKM kit management, supply chain knowledge, project management
Responsibilities
Create tracking reports for customer kits, repairs, and service requests; Develop and maintain kits schedules aligned with preventive maintenance cycles; Create and maintain accurate Sales Orders and Reports within SAP; Collaborate with business development and account teams to align on service level agreements; Act as primary liaison among Field Service Engineers, Planners, Buyers, Forecasters, and Logistics; Proactively escalate and follow up on customer requests via phone and email
Seniority
Senior, hands-on IC