Senior Specialist CX (M/F/D)
Core
Manage order-to-cash processes, customer requirements, and supply chain activities for DSM-Firmenich clients.
Role type
Senior Customer Experience Specialist (Supply Chain/Order Management)
Builds
Order-to-cash workflows and customer service solutions for the personal care and nutrition industry
Domain
Consumer goods / Personal care / Nutrition / Supply Chain
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Order-to-cash process management, customer requirement tracking, stakeholder relationship building, KPI monitoring, escalation management, non-conformity handling, SAP proficiency
Preferred skills
French language skills
Technologies
SAP
Responsibilities
Ensure effective and efficient order-to-cash process; Keep customer requirements updated in the system; Build relationships with customers and internal stakeholders; Provide regular reports and information to stakeholders; Monitor performance on agreed KPIs; Manage daily escalations and issues; Open and follow up customer non-conformities
Seniority
Mid-level, hands-on IC