Lead Specialist, Customer Care, HNC GC
Core
Manage customer orders and support the full prospect-to-order and order-to-cash process while acting as the primary operational interface between customers and internal stakeholders.
Role type
Lead Specialist, Customer Operations
Builds
Seamless order execution and service delivery for global customers
Domain
Consumer goods, supply chain, order management
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Order management, supply chain coordination, data analytics, stakeholder management, process improvement, digital transformation
Preferred skills
Power BI, Power Query, dashboard reporting, data visualization
Technologies
Excel (pivot tables, formulas), Power BI, Power Query
Responsibilities
Manage customer inquiries, escalations, complaints, and operational requests; Monitor order fulfillment, inventory availability, and delivery commitments; Support process improvements and digital initiatives through data-driven insights
Seniority
Mid-level, hands-on specialist