Lead, Customer Service
Core
Manage order fulfillment, material delivery, and customer escalations for high-tech semiconductor clients.
Role type
Senior Customer Service Lead (Order Management & Fulfillment)
Builds
On-time order delivery and material readiness for semiconductor customers
Domain
Semiconductor / High-tech manufacturing
Deliverable
client delivery
Required skills
Order management, material planning, customer escalation handling, invoicing accuracy, stakeholder management, SAP proficiency, Excel (VLOOKUP, Pivot Tables, Macros), Sales & Distribution knowledge, Materials Management knowledge
Preferred skills
Bachelor's degree in business administration, supply chain, or accounting
Responsibilities
Manage order management and fulfillment targets against SLAs, lead proactive customer discussions and difficult situations, process urgent order expedites and consignment replenishment, verify and track backorders, ensure billing accuracy, generate delivery reports, coordinate with global planners for stocking adjustments
Seniority
Senior, hands-on IC