Sales Operations Manager
Core
Manages the full order management cycle (quotes, orders, invoices, shipping, collections) and serves as the focal point for operational issues between sales, product development, finance, and customer support.
Role type
Sales Operations Manager
Builds
Order management processes, MIS user guides, sales forecasts, and AI-driven solutions for quoting, order management, and reporting.
Domain
High-tech manufacturing / Sales Operations
Deliverable
production ML models
Required skills
ERP, CRM, BI, Forecasting, MIS, AI adoption, Excel, License renewal management, Distributor agreement management, SOX compliance, Team leadership
Preferred skills
Additional languages, Advanced Excel, AI tool implementation (via careerplan.io/jobs/C3-00F-5D-171-sales-operations-manager-at-cellebrite)
Responsibilities
Manage the full order management cycle from quotes to collections; Establish and enforce license renewal processes; Maintain Commercial Guidelines per SOX rules; Create and maintain MIS user guides and sales operation processes; Solve MIS user problems; Generate reports for the sales team; Perform weekly forecast calls with regions; Measure and control SF accuracy; Follow up on collection problems; Train new employees on SF and sales processes; Act as a focal point for Sales Coordinators and Sales Directors; Maintain customer price lists; Manage distributor agreement renewals; Prepare forecasts for plant procurement; Conduct team meetings.
Seniority
Mid-level, hands-on IC