Customer Success Manager
Core
Build, iterate, and operate a customer success intelligence layer by turning product telemetry and customer signals into scalable Customer Journeys to drive adoption, reduce churn, and maximize long-term customer value.
Role type
Senior Customer Success Manager (Data Intelligence & GTM Orchestration)
Builds
Scalable customer journeys, adoption playbooks, and GTM collaboration workflows
Domain
Digital Intelligence / Forensic Technologies / Law Enforcement
Required skills
Customer journey mapping, telemetry analysis, churn risk identification, stakeholder alignment, consultative product expertise, data-backed business analysis
Preferred skills
Gainsight expertise, programmatic customer success motions, experience analyzing customer telemetry
Technologies
Gainsight, Digital Intelligence platforms
Responsibilities
Provide consultative product expertise to support customers; Analyze usage and health signals to identify trends and risks; Partner with Sales VPs to align insights to territory priorities; Execute automated engagement motions based on customer journeys; Conduct ad-hoc customer engagements via video or on-site; Translate behavioral insights into actionable recommendations for GTM teams
Seniority
Senior, hands-on IC with strategic influence