Senior Strategic CSM
Core
Drive customer success, product adoption, and value realization for enterprise clients using application security solutions.
Role type
Senior Strategic Customer Success Manager (Technical Account Management)
Builds
Application security platform adoption and usage for enterprise customers
Domain
Cybersecurity / Cloud Security / DevSecOps
Required skills
Technical Account Management, cloud platform expertise (AWS/Azure/GCP), application security tools (SAST/DAST/SCA), DevSecOps, data visualization, stakeholder management, strategic planning
Preferred skills
Scripting (Python/Bash/PowerShell), REST API integration, security compliance frameworks (OWASP/NIST/ISO)
Technologies
AWS, Azure, GCP, Jenkins, GitHub Actions, GitLab CI, Power BI, Tableau, Python, Bash, PowerShell
Responsibilities
Provide expert deployment and operational guidance; Act as primary technical liaison; Guide customers through onboarding and best practices; Monitor adoption and address hurdles; Design and execute Mutual Activity Plans; Quantify and report impact of solutions; Identify and support expansion opportunities; Conduct training sessions on new features.
Seniority
Senior, hands-on IC
