Senior Technical Account Manager - Turkey (Istanbul), Unified Operations
Core
Principal technical advisor and 'voice of the customer' driving AWS adoption, operational health, and strategic guidance for enterprise clients.
Role type
Senior Technical Account Manager (IC)
Builds
Customer success strategies, operational health plans, and cloud migration solutions for AWS services.
Domain
Cloud Computing / Enterprise IT Services
Deliverable
client delivery
Required skills
Distributed systems operations, Cloud architecture, Incident management, Risk management, Strategic consulting, Customer advocacy, Technical troubleshooting, Solution design
Preferred skills
AWS platform expertise, Multi-cloud experience (Azure/GCP), Scripting (Java/Python/C#), DevOps practices, Container orchestration (Docker/Kubernetes)
Technologies
EC2, S3, DynamoDB, RDS, Lambda, CloudFront, IoT, Kubernetes, Docker, Puppet, Chef, CI/CD pipelines
Responsibilities
Advise on solutions and provide technical guidance to customers, Ensure AWS environments remain operationally healthy while reducing cost, Develop trusting relationships with customers to understand business needs, Drive technical discussions regarding incidents, trade-offs, and risk management, Collaborate with Solutions Architects and Sales teams, Proactively identify opportunities for customers to gain additional value from AWS
Seniority
Senior, hands-on IC