Senior Technical Account Manager
Core
Senior Technical Account Manager driving implementation, adoption, and growth for Semgrep's most important customers in the code security space.
Role type
Senior Technical Account Manager (IC)
Builds
Customer growth plans, executive business reviews, and product roadmap advocacy for code security platform users.
Domain
Application Security (AppSec) / Developer Tooling
Deliverable
client delivery
Required skills
Strategic planning, technical stakeholder management, executive communication, churn risk mitigation, bug triage collaboration, feature request management, DevSecOps knowledge, CI/CD environment expertise, Web Application Security concepts.
Preferred skills
Prior experience as TAM, Account Manager, or Product Manager for technical products, background in DevSecOps or AppSec.
Technologies
GitHub Actions, GitLab, Circle CI, Jenkins, Buildkite, Git, SVN, Perforce, OWASP Top 10.
Responsibilities
Host monthly customer check-ins, create personalized success plans, partner with Sales for executive reviews, collaborate with Support on bug tickets, advocate for product roadmap items, de-escalate urgent churn risks, evolve best practices, contribute to documentation.
Seniority
Senior, hands-on IC