Customer Success Manager
Core
Trusted advisor ensuring enterprise clients adopt and derive value from Checkmarx's AI-powered application security platform.
Role type
Senior Customer Success Manager (Enterprise SaaS)
Builds
Client success plans, adoption metrics, and long-term partnerships for security-conscious enterprises.
Domain
Application Security / Cybersecurity / Enterprise SaaS
Deliverable
client delivery
Required skills
Enterprise account management, multi-stakeholder relationship building, project/program management, usage data analysis, executive presentation, cross-functional collaboration, cloud-native architecture knowledge
Preferred skills
Cybersecurity, Application Security (AppSec), DevSecOps, Secure Software Development Lifecycle (SSDLC)
Technologies
Checkmarx platform, cloud-native tools
Responsibilities
Serve as primary point of contact for client portfolio, build success plans with clear goals, track health and engagement metrics, lead business reviews (QBRs/SBRs), coordinate handoffs between teams, manage escalations, share client feedback with Product, build deep knowledge of the Checkmarx platform
Seniority
Mid-Senior, hands-on IC