Remote Bilingual Collections Specialist (MEX & COL)
Core
Remote collections specialist handling inbound/outbound calls to negotiate payment arrangements and resolve delinquent accounts for third-party clients.
Role type
Senior IC collections specialist (bilingual)
Builds
Delinquent account resolutions and payment plans
Domain
Financial services / Debt collection
Deliverable
client delivery
Required skills
Third-party collections experience, FDCPA compliance knowledge, English (fluent), Spanish (fluent), negotiation, objection handling, performance goal achievement (via careerplan.io/jobs/BA-006-BC-B6C-remote-bilingual-collections-specialist-mex-col)
Preferred skills
Previous BPO experience, remote work experience
Technologies
Microsoft Teams, Office 365, Windows 11
Responsibilities
Handle inbound and outbound collections calls, negotiate payment arrangements, maintain consistent follow-up communication, accurately document account interactions, ensure compliance with FDCPA regulations, meet performance goals
Seniority
Mid-level, hands-on IC