Collections Account Manager
Core
Manage billing processes and collect payments for Clipboard's largest and most complex workplace customers, resolving disputes and ensuring timely invoice payments.
Role type
Senior Collections Account Manager
Builds
Cash flow and revenue conversion for the company's billing operations
Domain
Healthcare staffing / Financial services / Collections
Deliverable
client delivery
Required skills
outbound calling, account management, invoice dispute resolution, payment collection, negotiation, financial acumen, stakeholder education, process improvement, cross-functional collaboration
Preferred skills
finance or accounting background
Technologies
billing systems, invoicing platforms
Responsibilities
Manage a portfolio of high-value workplace accounts; conduct high-volume outbound calls to resolve past-due balances; negotiate payment terms balancing risk and growth; resolve invoice disputes; manage customer payments and remittances; educate stakeholders on billing procedures; relay feedback to improve billing systems.
Seniority
Senior, hands-on IC