Collections Administrator
Core
Managing delinquent accounts and processing correspondence within a consumer lending collections strategy.
Role type
Collections Administrator
Builds
Debt recovery operations for consumer loans
Domain
Fintech / Consumer Lending
Deliverable
client delivery
Required skills
Microsoft Excel (VLOOKUP, Pivot tables), attention to detail, case management system updates, reconciliation, liaison with third parties, customer affordability assessment
Preferred skills
Knowledge of debt solutions (Payment Arrangements, DMPs, IVAs, Trust Deeds, DROs, Breathing Space), familiarity with KPIs and quality assurance
Technologies
Open Banking software, case management systems
Responsibilities
Managing delinquent accounts, reconciling customer loans, updating case management systems, reviewing and processing correspondence, liaising with customers and third parties, assessing customer affordability
Seniority
Individual Contributor