Remote Bilingual Collections Specialist (MEX & COL)
Core
Remote collections specialist handling inbound/outbound calls to negotiate payment arrangements and resolve delinquent accounts for third-party clients.
Role type
Senior IC collections specialist (bilingual)
Builds
Delinquent account resolutions and payment plans
Domain
Financial services / Debt collection
Deliverable
client delivery (via careerplan.io/jobs/BA-006-BC-B6C-2B-60C-remote-bilingual-collections-specialist-mex-col)
Required skills
Third-party collections experience, FDCPA compliance knowledge, English (fluent), Spanish (fluent), negotiation, objection handling, performance target achievement
Preferred skills
Previous BPO experience, remote work experience
Technologies
Microsoft Teams, Office 365, Windows 11
Responsibilities
Handle inbound and outbound collections calls, negotiate payment arrangements, maintain consistent follow-up communication, accurately document account interactions, ensure compliance with FDCPA, meet performance goals
Seniority
Mid-level, hands-on IC