Healthcare Customer Service Representative
RemoteFreelance / independent contractor
Core
Provide prompt, courteous support to health plan members regarding transportation services and member support programs via inbound phone calls.
Role type
Healthcare Customer Service Representative (Inbound)
Builds
Transportation services and member support programs for health plans
Domain
Healthcare / Contact Center (via careerplan.io/jobs/BA-006-BA-272-healthcare-customer-service-representative-at-resolvglobal)
Deliverable
client delivery
Required skills
Bilingual English/Spanish, Inbound call handling, Data entry, HIPAA compliance, Customer empathy, Microsoft Teams proficiency
Preferred skills
Healthcare experience, Experience with difficult customer situations, Independent work management
Technologies
Microsoft Teams, Office 365, Windows 11, Wired USB Headset, Webcam