Training Specialist | Healthcare Customer Service
Core
Deliver engaging and structured training to new customer experience representatives in a live healthcare environment. (via careerplan.io/jobs/BA-006-2D-17B-5F-602-training-specialist-healthcare-customer-service-at-resolvglobal)
Role type
Training Specialist (Healthcare BPO)
Builds
Customer service representatives ready for live healthcare support
Domain
Healthcare / Business Process Outsourcing (BPO)
Required skills
Healthcare/medical customer experience training, virtual training delivery, bilingual English/Spanish communication, process explanation, knowledge gap identification, constructive feedback, remote work management, US business hours availability
Preferred skills
Tech-savviness, adaptability to system changes, coaching diverse learners
Technologies
Microsoft Teams, Office 365, Windows 11
Responsibilities
Deliver engaging and structured training to new customer experience representatives, Facilitate virtual training sessions, Explain processes and customer service expectations, Monitor learner understanding and identify knowledge gaps, Conduct knowledge checks and role plays, Provide constructive feedback and coaching, Maintain accurate training records, Adapt training delivery when processes change
Seniority
Mid-level, hands-on IC
