Training Specialist | Healthcare Customer Service
Core
Deliver engaging and structured training to new customer experience representatives in a live healthcare environment.
Role type
Training Specialist (Healthcare BPO)
Builds
Customer service teams ready for live healthcare operations
Domain
Healthcare / Business Process Outsourcing (BPO)
Required skills
Healthcare/medical customer experience training, Virtual training delivery, Bilingual communication (English/Spanish), Process explanation, Knowledge gap identification, Coaching, Remote work management, Technical system adaptation
Preferred skills
None stated (via careerplan.io/jobs/BA-006-2D-17B-5F-603-training-specialist-healthcare-customer-service-at-resolvglobal)
Technologies
Microsoft Teams, Office 365, Windows 11
Responsibilities
Deliver engaging and structured training to new customer experience representatives, Facilitate virtual training sessions in a professional and engaging manner, Explain processes, procedures, systems, and customer service expectations clearly, Use different teaching approaches to accommodate different learning styles, Monitor learner understanding and identify knowledge gaps, Conduct knowledge checks, exercises, role plays, and practical activities, Provide constructive feedback and coaching throughout training, Support learners who require additional guidance, Help prepare new hires for the transition from training into production, Work closely with Team Leads and other leadership members to support learner readiness, Maintain accurate training records and communicate learner progress, Adapt training delivery when processes, systems, or requirements change, Create a positive, professional, and accountable learning environment
