Patient Support Specialist (Tier 1)
Core
First point of contact for patients navigating prescriptions, pharmacies, billing, documents, and platform issues via calls, email, and chat.
Role type
Tier 1 Patient Support Specialist (via careerplan.io/jobs/2A-003-87-86B-patient-support-specialist-tier-1-at-medvidi)
Builds
Patient support workflows for a telemedicine platform
Domain
Digital health / Telemedicine
Deliverable
client delivery
Required skills
Advanced English (C1-C2), customer support experience, empathy, problem-solving, multitasking, documentation, process adherence
Preferred skills
Healthcare/telemedicine experience, HIPAA/EHR/CRM familiarity, US customer support experience
Technologies
Telemedicine platform, internal case tracking systems
Responsibilities
Handle incoming patient requests via calls, email, and chat; Support patients with prescriptions, pharmacies, billing, documents, and general platform-related questions; Escalate complex or unresolved cases; Track open cases and follow up proactively; Document interactions accurately; Follow internal processes, SLAs, and privacy standards
Seniority
Mid-level, hands-on IC