Customer Success Specialist - Netherlands
Core
Handle support tickets and incoming calls, resolve issues quickly, and ensure customers feel heard and supported.
Role type
Customer Success Specialist
Builds
Support content (FAQs, guides, knowledge base) and onboarding/training sessions
Domain
Health-tech / Digital Health
Deliverable
client delivery
Required skills
Customer support experience, handling high volume of tickets and calls, organization and prioritization, technical troubleshooting basics, bilingual communication (Dutch/English)
Preferred skills
Experience supporting healthcare organizations/providers, familiarity with helpdesk systems (Zendesk, Intercom, Freshdesk), CRM usage
Responsibilities
Resolve support tickets and phone calls, prepare for onboarding and training sessions, create and improve support content, identify recurring issues and share with the team
Seniority
Individual Contributor