Bilingual Customer Support Representative
Core
Bilingual customer support representative assisting customers with order, subscription, and account inquiries via phone, email, and support channels for e-commerce and telehealth services.
Role type
Bilingual customer support representative (via careerplan.io/jobs/BA-006-6A-C67-5F-604-bilingual-customer-support-representative-at-resolvglobal)
Builds
Customer support interactions and service resolution
Domain
E-commerce and Telehealth
Deliverable
client delivery
Required skills
Fluent English and Spanish communication, phone communication, written communication, attention to detail, independent work
Preferred skills
Telehealth support, healthcare support, pharmacy support, e-commerce customer service, experience with Dialpad/Zendesk/Freshdesk
Technologies
Dialpad, Zendesk, Freshdesk
Responsibilities
Respond to customer inquiries via phone, email, and support channels; Assist customers with order status questions; Support subscription and account management requests; Help customers navigate services and available resources; Escalate inquiries when appropriate; Maintain accurate customer records and documentation; Meet quality, productivity, and customer satisfaction goals; Follow all customer privacy and compliance requirements