CX Coordinator
Core
Provide personalized patient support via chat and email, resolving healthcare journey issues without escalation.
Role type
Customer Experience Coordinator (Digital Health)
Builds
Online treatment and prescription delivery platform for daily health categories
Domain
Digital healthcare / Telehealth
Deliverable
client delivery (via careerplan.io/jobs/033401f2-76a5-46e1-95b7-9e486dbd632e-cx-coordinator-at-felix)
Required skills
Chat and email support, Intercom Helpdesk, problem-solving, AI tool collaboration, pattern recognition
Preferred skills
Telehealth background, high-volume experience, weekend availability
Responsibilities
Guide patients through onboarding and pricing, collaborate with pharmacy and medical partners, improve patient support processes, work alongside AI tools to refine responses, capture patient insights
Seniority
Individual Contributor