Customer Success Specialist - Netherlands
On-site · Netherlands
Core
Front-line support specialist handling tickets and calls for clinicians using a health-tech platform.
Role type
Customer Success Specialist (Support)
Builds
Support workflows and knowledge base content for a health-tech platform
Domain
Health-tech / SaaS
Deliverable
client delivery
Required skills
Customer support, ticket triage, onboarding logistics, content creation, technical troubleshooting, Dutch (fluent), English (fluent)
Preferred skills
Healthcare domain experience, helpdesk tooling (Zendesk/Intercom/Freshdesk), CRM hygiene
Responsibilities
Handle support tickets and incoming phone calls, triage and prioritize urgent issues, maintain customer relationships, lead onboarding and training logistics, create and improve support content, track recurring issues
Seniority
Individual Contributor