English-speaking Customer Support Representative
Core
English-speaking Customer Support Representative handling customer inquiries, order management, and back-office operational tasks for Helfy's platform.
Role type
Customer Support Representative
Builds
Customer experience and operational efficiency for Helfy's e-commerce platform
Domain
E-commerce / Customer Support
Deliverable
dashboards & analysis
Required skills
Fluent English, email/phone/chat communication, order processing, data validation, issue troubleshooting, internal coordination, documentation
Preferred skills
None stated
Technologies
None stated
Responsibilities
Communicate with customers via email, phone, WhatsApp, and live chat; Process customer orders, refunds, and exchanges; Perform back-office tasks including order verification and data validation; Troubleshoot payment and delivery issues; Escalate complex cases to relevant departments; Collect and report customer feedback data. (via careerplan.io/jobs/3A-008-3A-372-english-speaking-customer-support-representative-at-helfy)
Seniority
Individual Contributor