Remote Bilingual Customer Service Representative | Mexico
Core
Support US-based customer support operations via inbound/outbound interactions, live chat, email, and retention/escalations.
Role type
Bilingual Customer Service Representative (IC) (via careerplan.io/jobs/BA-006-52-B66-5F-606-remote-bilingual-customer-service-representative-mexico-at-resolvglobal)
Builds
Customer support operations for US clients
Domain
BPO / Customer Support
Deliverable
client delivery
Required skills
English (fluent), customer service, communication, multitasking, remote work adaptability
Preferred skills
US BPO/call center experience, healthcare/technical/billing/sales support experience, live chat/email support experience
Technologies
Microsoft Teams, Office 365, Windows 11, dual monitors, webcam, headset
Responsibilities
Handle inbound and outbound customer interactions, manage live chat and email support, process retention and escalations, schedule appointments, handle billing and collections tasks
Seniority
Individual Contributor