Customer Support Representative (Costa Rica) - September 8th
Core
First-line support for restaurant owners and guests, resolving issues across the Owner platform (website, ordering, CRM, POS) via phone, chat, and email.
Role type
Senior Customer Support Representative (B2B SaaS)
Builds
Owner platform (all-in-one system for local businesses)
Domain
SMB software / Restaurant technology
Deliverable
client delivery
Required skills
High-volume inbound support, complex issue resolution, multi-channel communication (phone/chat/email), CRM management, shift flexibility, bilingual fluency (English/Spanish)
Preferred skills
Hospitality/restaurant industry background, support metrics knowledge (CSAT, QA, FCR, SLAs), remote team collaboration
Technologies
Salesforce, Intercom, TalkDesk
Responsibilities
Handle high-volume inbound calls, chats, and emails; resolve complex customer issues end-to-end; maintain 90%+ customer satisfaction scores; document interactions in Salesforce; identify recurring issues to improve tools and processes
Seniority
Mid-level, hands-on IC