Customer Support Specialist
Core
High-volume multichannel customer support specialist for healthcare compliance software, resolving technical issues and guiding users via phone, chat, and email. (via careerplan.io/jobs/cdb49d5a-7552-4254-b0d0-95b0b0e7cd24-customer-support-specialist-at-propelus)
Role type
Senior IC customer support specialist (SaaS)
Builds
CE Broker (continuing education tracking) and EverCheck (license verification) platforms
Domain
Healthcare compliance and regulatory technology
Required skills
Zendesk, multichannel support (phone/chat/email), troubleshooting software bugs, account education, knowledge base management, rapid tool adoption, calm under pressure
Preferred skills
Spanish fluency, SaaS industry experience, associate's degree or higher
Technologies
Zendesk, AI support tools
Responsibilities
Handle high-volume inbound support across phone, chat, and email; troubleshoot software bugs and navigation issues; educate customers on account options and features; provide feedback to improve products and documentation
Seniority
Mid-level, hands-on IC