Customer Service Representative | Debt Settlement Campaign
Core
Provide professional and empathetic customer service to customers in sensitive financial situations, guiding conversations toward positive outcomes.
Role type
Customer Service Representative (Debt Settlement) (via careerplan.io/jobs/BA-006-3F-079-1A-60F-customer-service-representative-debt-settlement-campaign-at-resolvglobal)
Builds
Customer support interactions for a debt settlement campaign
Domain
Financial services / Debt collection
Deliverable
client delivery
Required skills
Advanced English (spoken and written), active listening, problem-solving, empathy, professionalism, ability to handle objections, documentation accuracy, confidentiality
Preferred skills
Experience in BPO or contact center environments
Responsibilities
Listen to customers and understand their needs, explain processes and solutions, handle questions and concerns, maintain confidentiality, document interactions accurately
Seniority
Individual Contributor