Junior Customer Care Representative
Core
Deliver empathetic, multi-channel customer support to ensure a smooth financial experience for users.
Role type
Junior Customer Care Representative
Builds
User support interactions across email, ticketing, chat, and phone
Domain
Financial services / Customer support
Deliverable
client delivery
Required skills
Empathy, adaptability, stress resistance, growth mindset, coachability, ticketing system familiarity
Responsibilities
Handle user requests via email and ticketing systems with low to medium complexity; Apply standard operating procedures (SOPs) to ensure consistent resolutions; Manage basic direct messages, social media interactions, and inbound/outbound calls; Collaborate with team leads and quality teams for escalation and alignment; Participate in onboarding and mentoring programs
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