Junior Customer Care Representative (L.68/99)
Hybrid
Core
Deliver empathetic customer support and manage user requests via email, ticketing systems, and multi-channel communications to ensure a smooth financial experience.
Role type
Junior Customer Care Representative
Builds
User support workflows and financial service accessibility
Domain
Fintech / Financial Services
Deliverable
client delivery
Required skills
Empathy, problem-solving, adaptability, stress resistance, ticketing system familiarity, SOP execution
Responsibilities
Handle user requests via email and ticketing systems, execute standard operating procedures, manage multi-channel support (DMs, social media, calls), collaborate with team leads and quality teams, participate in onboarding and mentoring programs