Customer Service Specialist
Core
Front-line operations agent delivering high-quality customer service and financial support for a designated Lendable product, resolving complex queries via multiple channels.
Role type
Front-line customer service and financial support agent
Builds
Customer support interactions and financial resolution outcomes for Lendable products
Domain
Fintech / Consumer Finance
Deliverable
client delivery
Required skills
handling complex financial queries, empathy, following structured processes, conflict resolution, using digital tools, managing multiple tasks
Preferred skills
feedback on AI systems, process improvement, coaching responsiveness
Technologies
AI-driven platforms, digital tools
Responsibilities
Deliver exceptional support for a designated product via multiple channels, take end-to-end ownership of customer interactions, ask probing questions to understand financial circumstances, meet and exceed customer satisfaction and compliance targets, identify process gaps and communicate blockers, provide actionable feedback to enhance knowledge base and AI systems
Seniority
Individual Contributor, entry to mid-level
