Bilingual Customer Experience Specialist
Core
Bilingual customer support specialist handling inbound/outbound interactions via phone, email, and live chat for a global fitness and health brand.
Role type
Customer Experience Specialist (Bilingual)
Builds
Customer support interactions across multiple channels (via careerplan.io/jobs/BA-006-3B-278-2A-600-bilingual-customer-experience-specialist)
Domain
Fitness, health, and lifestyle retail
Deliverable
client delivery
Required skills
Fluent English and Spanish (written and verbal), customer service experience, empathy, problem-solving, attention to detail, system navigation
Preferred skills
Experience in call centers, BPO, sales, or retention
Technologies
Phone, email, live chat systems, CRM/customer support platforms
Responsibilities
Handle inbound and outbound customer interactions, assist with account and membership inquiries, support order tracking and payments, investigate and resolve customer concerns, document interactions accurately, escalate complex issues
Seniority
Individual Contributor, entry to mid-level