Customer Support Specialist
Core
Remote support point of contact for boutique fitness studio members and on-site staff, handling bookings, account issues, and refunds outside regular hours.
Role type
Customer Support Specialist (Remote)
Builds
Member support and staff assistance for a boutique fitness studio group
Domain
Fitness / Wellness
Deliverable
client delivery
Required skills
Excellent written English, empathy, independent judgment, reliability, flexibility with scheduling
Preferred skills
German language skills
Technologies
Chat, WhatsApp, email
Responsibilities
Respond to member inquiries regarding bookings, accounts, and refunds; support on-site trainers with urgent requests; maintain brand tone in all written communications
Seniority
Individual Contributor
Sourced via ashby · Listed on CareerPlan, which tracks 70,000+ jobs from 20+ sources.
