Customer Care Representative - EMEA
Core
First point of contact and trusted partner for Neko Health members in EMEA, providing multi-channel support (email, phone, SMS, social) for bookings, product inquiries, and complaint resolution.
Role type
Customer Support Representative
Builds
Member trust and satisfaction across all touchpoints
Domain
Health & Wellness / Consumer Technology
Deliverable
client delivery
Required skills
Multi-channel support, booking management, complaint resolution, CRM usage, tone management, SLA adherence, privacy handling
Preferred skills
Social media moderation, telephony/SMS platforms, health/wellness industry experience
Technologies
Zendesk
Responsibilities
Handle member inquiries via email, phone, text, and social; manage bookings and troubleshoot issues; resolve complaints and service recovery; monitor public social channels; escalate high-visibility situations; identify recurring member pain points for product improvement
Seniority
Mid-level, hands-on IC
