Bilingual Customer Experience Specialist
Core
Bilingual customer support specialist handling inbound/outbound interactions via phone, email, and live chat for a global fitness and health brand.
Role type
Customer Experience Specialist
Builds
Customer support interactions across memberships, accounts, orders, payments, and promotions
Domain
Fitness, health, and lifestyle retail (via careerplan.io/jobs/BA-006-3B-278-1A-60F-bilingual-customer-experience-specialist-at-resolvglobal)
Deliverable
client delivery
Required skills
Fluent English and Spanish (verbal and written), customer service experience, empathy, problem-solving, attention to detail, multi-channel communication
Preferred skills
Prior experience in call centers, BPO, sales, or retention
Technologies
Multiple customer support systems
Responsibilities
Handle inbound and outbound customer interactions via phone, email, and live chat; Assist with account and membership inquiries; Support membership retention and cancellation requests; Help with orders, tracking, and coupon codes; Investigate concerns and provide resolutions; Document interactions accurately; Escalate complex issues when appropriate
Seniority
Individual Contributor