Customer Care Specialist (němčina)
Core
First-line customer support specialist handling inbound and outbound communication via phone, email, and chat to resolve delivery issues, order modifications, and complaints for a food delivery brand.
Role type
Customer Care Specialist
Builds
Customer support interactions and resolution of delivery/order issues
Domain
Food delivery / E-commerce
Deliverable
client delivery
Required skills
German (advanced, written and spoken), Czech or Slovak (fluent), conflict resolution, stress management, creative problem solving, Google Workspace proficiency
Preferred skills
English (written and spoken)
Technologies
Google Workspace
Responsibilities
Communicate with customers via phone, email, and chat; resolve order changes, delivery delays, and returns; coordinate with couriers; provide product information; collect and share customer feedback; handle outbound communication.
Seniority
Individual Contributor