Bilingual Customer Experience Specialist
Core
Bilingual customer support specialist handling inbound/outbound interactions via phone, email, and live chat for a global fitness and health brand.
Role type
Customer Experience Specialist
Builds
Customer support across memberships, accounts, orders, payments, and promotions
Domain
Fitness, health, and lifestyle retail (via careerplan.io/jobs/BA-006-3B-278-1A-60F-bilingual-customer-experience-specialist)
Deliverable
client delivery
Required skills
Fluent English and Spanish (written and verbal), customer service experience, empathy, problem-solving, attention to detail, system navigation
Preferred skills
Experience in call centers, BPO, sales, or retention
Technologies
Phone, email, live chat, internal support systems
Responsibilities
Handle inbound and outbound customer interactions, assist with account and membership inquiries, support retention and cancellation requests, help with orders and tracking, investigate concerns and provide resolutions, document interactions accurately, escalate complex issues
Seniority
Individual Contributor, entry to mid-level